Return & Refund Policy

Last Updated: August 2, 2026

We want you to be completely satisfied with your purchase. If your utility watch isn't the right fit for you, we're happy to help with a return or exchange, subject to the terms below.

1. Return Window

You may request a return within 30 days of receiving your order.

To be eligible for a return, the watch must be:

• Unworn or lightly tried on
• In its original condition
• Free from damage, scratches, or signs of excessive use
• Returned with all original packaging, accessories, manuals, and included materials
• Accompanied by proof of purchase or your order number

Items that do not meet these conditions may be refused or may be subject to a partial refund.

2. Non-Returnable Items

Certain items may not be eligible for return, including:

• Gift cards
• Final-sale or clearance items clearly identified as non-returnable
• Personalized or customized products
• Watches damaged through misuse, accidents, improper care, or normal wear and tear

3. How to Start a Return

To request a return, please contact our customer service team at [kelvykelvy3@gmail.com] with:

• Your full name
• Order number
• Date of purchase
• Reason for the return
• Photos of the item, if it arrived damaged or defective

Our team will review your request and provide return instructions if your order qualifies.

Please do not send your item back before receiving return authorization. Unauthorized returns may not be accepted.

4. Return Shipping

Unless the item is defective, damaged upon arrival, or we sent you the wrong product, the customer is responsible for return shipping costs.

We recommend using a trackable shipping service when returning an item. We are not responsible for items lost or damaged during return shipping.

5. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Original shipping charges are generally non-refundable unless the return is due to an error on our part or the product arrived defective or damaged.

6. Exchanges

If you would like to exchange your utility watch for another size, color, or eligible product, please contact us within 30 days of delivery.

Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer a refund or another suitable option.

7. Damaged or Defective Items

Please inspect your order when it arrives. If your watch is damaged, defective, or incorrect, contact us within 7 days of delivery and include photos showing the issue.

If the issue is confirmed to be our error or a manufacturing defect, we will work with you to provide a replacement, repair, or refund, as appropriate.

8. Warranty

This return policy is separate from any manufacturer's or product warranty that may apply to your utility watch. Warranty claims may be subject to different terms and conditions.

9. Contact Us

If you have questions about returns, refunds, or exchanges, please contact us at:

Email: kelvykelvy3@gmail.com
Website: 100timepiece.store